Refund policy
Nutty Occasions Refund & Return Policy — Because Trust Matters
We believe every bite should feel like a celebration. If something isn’t quite right, we’re here to make it better—without the fuss.
🛍️ What’s Covered
- Damaged goods during transit
- Wrong item delivered
- Quality concerns (with clear photos/videos within 24 hours of delivery)
🔄 Return Window
- Notify us within 24 hours of delivery for refund or exchange eligibility.
- For gifting orders, we extend the window to 72 hours from delivery.
đź’¸ Refunds
- Once approved, refunds are processed within 3–5 business days to your original payment method.
- You’ll receive a confirmation once initiated.
📦 How to Raise a Request
- Email us at wecare@nuttyoccasions.com or WhatsApp our gifting concierge.
- Share your order ID, brief issue description, and photos/videos mandatorily.
🚫 What’s Not Covered
- Opened or consumed items (unless there's a proven defect)
- Subjective taste preferences
- Delays caused by courier partners
🤝 Our Trust Pledge
- We batch-test every lot and pack with care—but if something slips through, we make it right.
- Your satisfaction fuels our mission of Celebrating Life—and we stand by it.
🌿 Hassle-Free Gifting Promise
For gifting orders, if your recipient faces any issue, we’ll coordinate directly and discreetly to make it right—so your gesture stays joyful.